Refund & Returns Policy

At Masarigo Luxury Stays, owned and managed by Modest Trader, we strive to ensure complete transparency and satisfaction with every booking, digital service, or listing subscription. If you are not entirely satisfied with your purchase, we are here to help.

Any product, service package, or subscription sold through our platform can be cancelled, refunded, replaced, or upgraded within 7 days from the date of the original transaction.

• Refunds: Eligible refund requests submitted within 7 days will be processed back to the original method of payment within 5-7 business days.
• Replacements & Upgrades: Alternatively, you may choose to replace your service plan with an equivalent package or upgrade to a higher tier listing tier without extra processing fees.

Requests for refunds or cancellations submitted after the expiration of the 7-day window are subject to specific villa partner policies or seasonal booking agreements. Customized concierge services already fully rendered cannot be refunded.

To request a refund, return, or service modification, please contact our support desk with your invoice or reference number: